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This Privacy Policy (the "Policy") sets out how KNET Solutions Private Ltd., handles or deals with your Personal Information including Sensitive Personal Data which KNET Solutions Private Ltd. collects, receives, possesses, stores, deals or handles while you use KNET Solutions Private Ltd.’s website, applications (hereinafter called as “apps”) and services (collectively, “KNET Solutions Private Ltd. Products”) or otherwise interact with us during the course of our relationship.
This Policy should be read with the Terms of Use at https://www.cherrinet.in Terms and Conditions of Customer Acquisition Form (CAF) for KNET Solutions Private Ltd. Services, End User Agreement of KNET Solutions Private Ltd. terms agreed or document executed / signed by you, as may apply.
Registration, usage or purchase of any of KNET Solutions Private Ltd. Products implies your express consent and agreement to this Policy.
This Policy may be modified in view of changes in business, technology, regulatory framework and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.
To facilitate your seamless access to KNET Solutions Private Ltd. Products, billing, innovation, improvement, marketing and promotion and / or for complying with regulatory obligations, KNET Solutions Private Ltd may collect the following types of information:
1, "Personal Information" i.e., information which either directly or indirectly, in combination with other information available or likely to be available with KNET Solutions Private Ltd. is capable of identifying you, which without limitation may include the following:
a) Basic details which you provide during the registrationprocess such as your Name, father’s Name, mother’s Name, spouse’s Name, Date ofBirth, Phone Number, Email Address, Communication or Permanent Address.
b) Photograph provided during registration or during theprofile update.
c) Proof of Identity and Address such as Aadhar Card, PANCard, Driving License, Passport etc.
d) Transactions performed which can identify you as anindividual through your customer ID or other relevant unique identifier.
e) Demographic details such as gender, city, PIN code ornearest location.
f) Usage logs/Server logs/Cookies which may contain detailsof your Personal or Sensitive Personal Information.
g) Service specific information or identifiers such asMobile Station International Subscriber Directory Number (MSISDN), Customer IDetc.
h) Device specific information or identifiers such as OSspecific identifiers.
Note: For this policy, Sensitive Personal Data or Information is treated as a part of Personal Information, which may without limitation include the following:
Passwords or authentication information for any of KNET Solutions Private Ltd products.Financial information, such as details of bank account, credit card, debit card, or other payment instrument details etc. k. Biometric information
2, We are required under law to collect the following information, which is mandatory for provision of services to you:
a) Basic details which you provide during the registration process such as Name, Phone Number, Communication or Permanent Address.
b) Photograph provided during registration
.c) Proof of Identity Documents such as Aadhar Card, Pan Card, Driving License, Passport.
d) Proof of Address Documents such as Driving License, Passport, Utility Bills.
In the CAF, we have clearly identified fields which are mandatory and those which are optional. In case you refuse to provide your information or deny consent for the usage of the information provided or later withdraw your consent, we may choose to discontinue or deny the services for which the information was collected.
3, Non-Personal Information which shall mean information that does not identify you or any other individual, and includes session, web sessions, internet usage, web beacons and usage and transaction data, aggregate log data and aggregate information. We may automatically collect information related to your use of KNET Solutions Private Ltd. Sites - for example, we collect your computer’s or mobile device’s operating system type and version, Internet Protocol (IP) address, Computer or mobile or any other device ID, Wi-Fi network name (SSID – service set identifier) and strength, access times, browser type and language, and the websites you visited, search results, content and advertisements you select and view and content settings and preferences, channels you add and view, including time and duration in the channels, and other usage statistics. When you download or use KNET Solutions Private Ltd. Apps or our Affiliates, we may receive information about your location and your mobile device, including a unique identifier for your device. We use this information to inter-alia deliver our web pages to you upon request, to tailor our services to the interests of our users, to measure traffic within our services, to improve the quality, to better understand 4 your needs, to remember your preferences, and to provide location based services, targeted advertising, functionality and interactivity and let advertisers know the geographic locations from where our users/ visitors come. At any time while you are surfing KNET Solutions Private Ltd website, if you do not wish to share surfing information, you may opt out of receiving the cookies from our website by changing privacy setting in your browser.
KNET Solutions Private Ltd. may transfer your Personal Information or other information collected, stored, processed by it to any other entity located in India or outside only in case it is necessary for providing services to you or if you have consented (at the time of collection of the relevant information) to the same. In the event of such transfer same level of data protection as is adhered to by us, will be ensured.
KNET Solutions Private Ltd. Application/website may include links to other websites/applications. Such websites/application are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide may be governed by the privacy policy of the operator of the website/application you are visiting.
Whenever you request us to share your information with a third party website or application (for example, login to a third party using your KNET Solutions Private Ltd. Customer ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, KNET Solutions Private Ltd. will not be in control of the information (shared with the third party website/application or data generated based on your 11 usage on that website/application) and KNET Solutions Private Lt0 privacy policy will not be applicable. The third party website/application will handle the information according to their own privacy policy. The customer shall read and provide consent to the third party’s privacy policy before requesting KNET Solutions Private Ltd. to share the information.
We shall make all efforts to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consent to provide such information or data.
Based on technical feasibility, we will provide you with the access to all your personal and sensitive personal information that we maintain about you. We will perform verification before providing you access to this information.
You may request access, correction or updating, and deletion of the information by contacting KNET Solutions Private Ltd.
You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
We are committed to safeguard your personal information collected and processed by us. In case of any feedback or concern regarding protection of your personal information, you can contact us at support@cherrinet.in. If not resolved you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below:
Name : Kannan. M
Contact Details :
Email : appellateauthority@knet.co.in
Working Days : Monday to Friday
We shall strive to redress your concern expeditiously and effectively.