Plans
Coverage
About
Support
Quick Pay
My Account
Business Sector
Enquire now
Get Started
Let’s get you online
Fill in your details and we’ll reach out within 24 hours
What's the issue about?
No internet/ disconnection
Slow speeds/drops
Billing/ Payment issue
Installation/ Shifting
Router/ Hardware
Other/ General query
1
Your account
So we can pull up your connection instantly
Full Name
*
Registered Mobile
*
Account/ Customer ID
(Optional)
Email Address (Optional)
2
Issue details
Issue Details
Specify issue
*
Completely no internet
Intermittent drops
Only one device affected
All devices affected
Cannot connect to Wi-Fi
Connected but no access
Previous Ticket ID (If followup)
Describe the issue
*
3
Have you tried these?
Helps our team skip basic steps on the call by troubleshooting
Troubleshooting steps
*
Restarted router
Checked all cables
Tried another device
Forgot & rejoined Wi-Fi
Checked for area outage
None of the above
Router Light Status
*
Select Current Status
Red
orange
White
4
Attach evidence
Speed test screenshots, error messages, router photos
Drop files or
browse
Upload File
This is some text insidSupported Format: PNG, JPG, PDF up to 10 MB eache of a div block • Max 3 Files
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
5
How should we reach you?
Preferred contact method and time
Preferred contact method
*
Phone call
WhatsApp
SMS only
Email
Best time to call
*
Anytime
morning
Afternoon
Evening
Alternate number (Optional)
I confirm the above details are accurate and consent to Cherrinet contacting me to resolve this complaint. Complaint data may be retained for up to 90 days as per our
Privacy Policy
.
You'll receive a ticket ID via SMS immediately.
We aim to respond within 4 hours for high-priority issues.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Cherrinet Chat Support
Cherri
Online · replies in minutes
↩ Undo
↺ Restart
Secured by Cherrinet ·
Privacy Policy
